Terms of Service

MiniCity (Hongkong) Co., Limited — E8 ROOM 1207, 12/F, BLOCK 2, GOLDEN IND BLDG, 16-26 KWAI TAK ST, KWAI CHUNG, HONG KONG.

Effective date: October 9, 2026

1. Acceptance of These Terms

These Terms of Service ("Terms") form a binding legal agreement between you and MiniCity (Hongkong) Co., Limited, a company incorporated in the Hong Kong Special Administrative Region ("MiniCity", "we", "us" or "our"), with its office at E8 ROOM 1207, 12/F, BLOCK 2, GOLDEN IND BLDG, 16-26 KWAI TAK ST, KWAI CHUNG, HONG KONG.

These Terms apply to your use of our website at manchengcw.com (the "Website") and the MiniCity Management App (the "App"), which is distributed through the Apple App Store and Google Play (together, the "Services"). By creating an account, downloading or using the App, or using the Website, you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Services. Where a business customer has signed a separate written agreement with us, that agreement governs the conflicting terms.

2. Eligibility and Age

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to enter into these Terms and to use the Services. Our Services are intended for businesses and for business users only. If you are below the age of legal majority, you may use the Services only with the consent and supervision of a parent or legal guardian who has accepted these Terms on your behalf, and you must not purchase any paid subscription or enter into any transaction yourself.

Our App is not directed to children under 13, and our age ratings are set accordingly in the Apple App Store and Google Play. We do not knowingly collect personal information from children under 13 without verifiable parental consent. See Section 13 of our Privacy Policy for our children's and age policy.

3. Accounts and App Use

  • Registration. Certain features of the App require an account. You agree to provide accurate, current information and to keep it accurate. Business accounts are provided to approved business partners by MiniCity.
  • Credentials. You are responsible for the confidentiality of your credentials and for all activity that occurs under your account. Enable a strong password and notify us immediately at support@manchengcw.com if you suspect unauthorised access.
  • App distribution. The App is distributed through the Apple App Store and Google Play. Your use is also governed by the applicable store terms, and your App installation may be affected by device, region or store availability.
  • Downloads and updates. We may release updates that add features, fix defects or address legal or security requirements. Where an update materially affects functionality, we will notify you through the App or by email.
  • Account termination and deletion. You may request that we delete your account at any time by writing to support@manchengcw.com. We will delete or de-identify your personal data in accordance with our Privacy Policy and applicable retention obligations.

4. Description of Services

MiniCity operates the following business lines, which the App and Website are designed to support as a single integrated platform:

  • Wholesale and retail of trendy toys, figurines, cultural and creative gifts and home ornaments.
  • Cultural and creative product design.
  • Business information consultation.
  • Import and export of goods and technology.
  • General trade (excluding regulated businesses such as finance, insurance and lending).

Through the MiniCity Management App, published on Google Play and the Apple App Store, these business lines are integrated into a single mobile management application providing, among other functions, real-time order management, inventory control, supply chain tracking, a business information consultation dashboard, product design and sample approval workflows, and wholesale and retail channel management.

Product availability, lead times, specifications, pricing and delivery terms are confirmed on a case-by-case basis in an order form, quotation or agreement with MiniCity. Nothing on the Website or in the App constitutes an offer capable of acceptance for the sale of goods.

5. Licence and Acceptable Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the App and to access and use the Website for your internal business purposes, for the duration of your account or your use of the Services.

You agree not to:

  • Copy, reproduce, modify, adapt, translate, reverse engineer, decompile or disassemble any part of the Services, except to the extent that such restriction is prohibited by applicable law.
  • Use the Services to upload malicious code, introduce viruses, or attempt to gain unauthorised access to any system or account.
  • Interfere with, disrupt, or place an unreasonable load on the Services, including through automated scraping, stress testing or denial-of-service activity.
  • Use the Services for any unlawful purpose, or in breach of applicable trade, sanctions, customs, tax or export control laws.
  • Misrepresent your identity, impersonate another person, or misrepresent the origin of any content.
  • Harvest or scrape contact details of other users or business partners, or use the Services to send unsolicited commercial communications.
  • Resell, sublicense, rent, lease, sub-lease or otherwise make the Services available to third parties without our written consent.
  • Use the Services to develop a competing product, or to build a dataset derived from the Services for redistribution.

6. Intellectual Property

The Services, including the MiniCity Management App, the Website, the MiniCity name and logo, the mascot designs, the software, the underlying design, documentation, trade marks, trade secrets and all other content and materials, are owned by MiniCity or our licensors and are protected by intellectual property laws. We retain all right, title and interest in them.

Product designs, cultural and creative product concepts, artwork, packaging and other materials created by our cultural and creative product design studio remain our property or the property of the commissioning customer, as agreed in the relevant project documentation. To the extent MiniCity materials incorporate third-party content, such as licensed character designs or licensed artwork, that third-party content remains the property of its owner and is used only in accordance with the applicable licence.

Nothing in these Terms grants you a right to use our trade marks, logos, mascot characters or brand features without prior written permission. Feedback you provide may be used by us without restriction or obligation.

7. Purchases, Fees, Subscriptions and Refunds

  • Where purchases are made in the App. Any subscription, in-app purchase or paid feature is billed through the Apple App Store or Google Play. We do not receive or handle your payment card details directly.
  • Store policies govern. Pricing, taxes, billing periods, renewal, cancellation and refunds for App Store and Google Play purchases are governed by the applicable store policy and your agreement with the store, together with these Terms. Where a store policy conflicts with these Terms, the store policy applies to that purchase.
  • Renewal. Unless cancelled before the renewal date, a subscription renews automatically for the same period at the then-current price. We will notify you in advance where required by applicable law.
  • Cancellation. You may cancel a subscription through your store account settings, or by writing to support@manchengcw.com. Cancellation takes effect at the end of the current billing period; where a store permits, access may continue to the end of the paid period.
  • Refunds. Except where required by law or stated in an order form, fees are non-refundable. Where a service is not delivered or is materially defective, contact us and we will review the request.
  • Goods. Prices, availability, taxes, duties, shipping terms and Incoterms for physical products are set out in the applicable quotation, order form or sale contract, which prevail over these Terms.
  • Taxes. Prices may exclude VAT, sales tax, customs duties and other transaction taxes, which are your responsibility unless expressly stated otherwise.

8. Third-Party Services and Advertising

The Services may contain links to, or integrate with, third-party websites, platforms, services and advertising SDKs. In particular, the App integrates advertising platforms including Google AdMob, Google Ad Manager, Meta Audience Network, Unity Ads, AppLovin, ironSource (LevelPlay), Vungle/Liftoff, Pangle (TikTok for Business), Mintegral, Chartboost, AdColony, InMobi, Amazon Ads, Digital Turbine, Smaato, Fyber (Exandr), Ogury, Criteo, Teads, Moloco, PubMatic and Magnite.

These third parties are independent of us and are responsible for their own services, their own data practices and their own advertising choices. We do not endorse and are not responsible for third-party content, products, services or privacy practices. Advertising formats we may present include app open ads, rewarded video ads, interstitial ads and banner ads, described in Section 10 of our Privacy Policy, together with the applicable consent and opt-out controls.

Your use of third-party services is governed by their own terms and privacy policies. Where you download the App or any content from the Apple App Store or Google Play, the store's terms, privacy policy and consumer rights apply to that transaction.

9. Disclaimers

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability.

We do not warrant that the Services will be uninterrupted, error-free, or free of malicious code, or that the Website or App will be free of defects. Product imagery, catalogue content, market information and consultation outputs are provided for general guidance and may not be exhaustive; commercial terms are confirmed in the applicable quotation or order form. Business information consultation reports are provided on the basis of information available at the time of writing and do not constitute a guarantee of future market performance.

10. Limitation of Liability

To the maximum extent permitted by law, and notwithstanding any other provision of these Terms, MiniCity and its officers, directors, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or any loss of profits, revenue, goodwill, anticipated savings, business opportunity, data or goodwill, however caused and whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with the Services or these Terms.

Our total aggregate liability arising out of or in connection with the Services and these Terms is limited to the greater of the total amount you paid us for the Services in the twelve months preceding the event giving rise to the claim, or HKD 10,000.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. Certain jurisdictions do not allow the exclusion of implied warranties or certain types of liability, so parts of this Section may not apply to you.

11. Indemnification

You agree to indemnify, defend and hold harmless MiniCity, its officers, directors, employees and agents from and against any third-party claim, demand, loss, damage, cost or expense (including reasonable legal fees) arising out of or in connection with: your use of the Services in breach of these Terms; your breach of applicable law, including trade, sanctions, customs, tax or export control obligations; your infringement of any third-party intellectual property right; or your distribution or resale of products purchased through us where such distribution is not authorised by the applicable supplier or licence.

12. Suspension and Termination

You may stop using the Services and close your account at any time by writing to support@manchengcw.com. We may suspend or terminate your access, in whole or in part, if you materially breach these Terms or the Privacy Policy, if you provide information that is false or misleading, if you infringe the intellectual property rights of others, if your use creates a security or legal risk to us or to another user, if you are in breach of applicable trade, sanctions or customs requirements, or if required by law or a competent authority.

Where a suspension is temporary and the breach is capable of remedy, we will normally give you notice and an opportunity to remedy the breach first. On termination, your right to use the Services ends immediately, and your licence under Section 5 terminates. Sections that by their nature should survive — including Sections 6, 7, 8, 9, 10, 11, 13, 14, 15, 17 and 18 — will continue to apply after termination.

13. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or in connection with them, whether contractual or non-contractual, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before commencing proceedings, you agree to contact us at support@manchengcw.com and allow us a reasonable opportunity to resolve the dispute informally. Any dispute that cannot be resolved informally shall be finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its then-current arbitration rules, with the seat of arbitration in Hong Kong, in English, by a sole arbitrator, unless the parties agree in writing to a different procedure. The arbitration is confidential, and the award is final and binding.

Nothing in this Section limits our right to seek injunctive or other equitable relief, or to bring proceedings in any court of competent jurisdiction to enforce intellectual property rights or protect confidential information. Where you are a consumer resident in a jurisdiction that provides mandatory local consumer protections, this Section does not deprive you of the benefit of those protections or of your right to bring proceedings in the courts of that jurisdiction.

14. International and Export Compliance

Our business includes import and export of goods and technology and general trade (excluding regulated businesses such as finance, insurance and lending). You agree that you will not request, and will not use the Services to facilitate, any activity that breaches applicable sanctions, export controls, customs rules, anti-boycott rules, product-safety rules, intellectual property rights, or any other applicable law.

You are responsible for the accuracy of any information you submit to us for customs, tax or licensing purposes, including country of origin, product classification, declared values and end-use information. We may require supporting documentation, and we may decline, suspend or cancel any order or shipment where we cannot satisfy ourselves that the transaction complies with applicable law, including where the transaction involves a sanctioned party, a restricted destination, or goods requiring a licence we do not hold.

We also comply with applicable trade control, anti-corruption and modern slavery requirements in the markets in which we operate, and we may require written warranties or certifications from business partners and suppliers.

15. App Store Terms Prevail

The App is distributed through the Apple App Store and Google Play. If any provision of these Terms conflicts with the terms of your agreement with Apple Inc. or Google LLC, including the Apple Media Services Terms and Conditions, the Apple App Store Review Guidelines, the Google Play Terms of Service and the Google Play Developer Program Policies, the applicable store terms prevail to the extent of the conflict, and we will be deemed to have complied with the conflicting provision to the extent permitted.

These Terms are not a substitute for the store terms; using the App means you accept the store terms in addition to these Terms.

16. Changes to These Terms

We may amend these Terms from time to time to reflect changes in our Services, our business, or applicable law. The amended version is published on this page with an updated effective date. Where a change is material, we will provide at least 14 days' notice by email, by an in-app notice, or by posting a prominent notice on the Website before the change takes effect. If you do not accept the amended terms, you must stop using the Services and may close your account. Continued use after the effective date constitutes acceptance of the amended terms.

17. General Provisions

  • Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions continue in full force.
  • Entire agreement. These Terms, together with our Privacy Policy and any order form, quotation or separate written agreement, constitute the entire agreement between you and MiniCity in relation to the Services and supersede all prior discussions, proposals and understandings, whether written or oral.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to a successor entity or in connection with a merger, acquisition or sale of all or substantially all of our assets or business, provided that your rights are not reduced.
  • Waiver. No failure or delay in exercising any right under these Terms operates as a waiver of that right. A waiver is effective only if given in writing and applies only to the specific instance for which it is given.
  • Force majeure. Neither party is liable for failure to perform caused by circumstances beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, labour dispute, governmental action, or failure of third-party networks or utilities.
  • Notices. Notices to us must be sent to E8 ROOM 1207, 12/F, BLOCK 2, GOLDEN IND BLDG, 16-26 KWAI TAK ST, KWAI CHUNG, HONG KONG, or by email to support@manchengcw.com. We may deliver notices through the App, by email, or by posting them on the Website.
  • Language. These Terms are written in English. If a translation is provided for convenience, the English version prevails.
  • No partnership or agency. These Terms do not create a partnership, joint venture, employment or agency relationship between you and MiniCity.

18. Contact Us

If you have any questions about these Terms, please contact us, and please read our Privacy Policy, which forms part of these Terms: